The Gardens Mall Just Launched A Text Concierge Service To Help Shoppers With Gift Ideas, Parking Suggestions And More


The days of stressful shopping are over, thanks to new technology that hit The Gardens Mall just in time for the holidays.

Launched on Nov. 1, a text concierge service can now provide answers to any questions shoppers may have. Guests can submit inquires about topics ranging from store hours to fashion advice by texting 561.440.4440.

A representative will reply within two minutes, or even as quickly as 30 seconds. 

Provided through the mall’s partnership with Kipsu, a Minnesota-based technology company, the goal is to help guests during any phase of their shopping experience—whether its finding parking, coming up with gift ideas or locating items they may have left at the mall. 

“Because we’re in this age of technology, shoppers now have options; they can research online, buy products online and there’s a world of bloggers putting items on display. We wanted to provide a way to offer services for guests and the community that brings The Gardens Mall to them,” said Michele Jacobs, director of marketing and operations for The Forbes Company, which owns the mall.

This is the first time a mall in the Palm Beach Gardens area is using the technology, which is currently in place at shopping destinations in Tampa and Miami. 

The Gardens Mall will also be implementing a Holiday Suite and a holiday pop-up shop for guests in need of inspiration on what to buy loved ones.

The Holiday Suite, which offers free gift-wrapping, phone-charging stations and Wi-Fi will open to the public on Nov. 25, Black Friday. Gardens on the Go, slated to open soon, will display hand-selected products from retailers and offer assistance to shoppers who are in need of gift ideas, according to Jacobs. 

(Lead image courtesy of The Gardens Mall)

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